Terms And Conditions of Business:
CONDITIONS OF USE
Person must be 18 years of age or older in order to register and use the services provided by Arogyamitra Techmed Private Limited through company’s website, Mobile application and desktop application. By accepting terms and conditions user represent declaration to Arogyamitra that he/she understands and capable of handling various aspects of website and mobile application.
Changes to the Website or App
We may update the content on this Website or App from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website or App may be out of date at any given time, and we are under no obligation to update such material
Cancellation And Refund Policy
1. Payments Made on the Website or App
• We care for our user, that’s why at Arogyamitra we have separate team to handle and process cancellation of appointments and refund requests. All the cancellations of appointment and refunds will be governed in accordance with Refund/Cancellation policy as mentioned bellow.
Please read this policy carefully to understand our cancellation and refund policies. It is understood that you have read entire Terms and conditions of Arogyamitra before you start using our website, mobile application and all the services provided by these mediums. By using the Website or App or by otherwise placing any order for products or reserving for any services using the Website or App, you will be deemed to have read, understood and agreed to this cancellation / refund policy and agree to be bound by it. If you do not agree with our policies and practices, your choice is not to use our Website or App and the services or products offered to you.
You may be required to pay an appointment fee in order to confirm booking with medical Practitioners or Laboratories or Scan centers.
On making any appointment with any service provider, the user may be required to make a nominal fee payment on the Website or App . This Appointment Fee is charged to encourage users to make only confirmed appointments and dissuade casual appointments.
2. Cancellation of appointment by Users
i) If user for any reasons cancels an appointment with booked with service provider through Arogyamitra portal, refund will be processed in accordance with following policy .
ii) Cancellation of appointment with medical practitioners, Scan Centers or Laboratories is allowed from booking time till one hour before the exact day and time of appointment. Any cancellation or Refund requests sent after that time will not be processed by Arogyamitra .
iii) If user has paid for particular appointment through online payment gateway provided by Arogyamitra, payment refund will be processed according to refund policy as mention in our terms and conditions below.
iv) Nominal booking charges will be deducted from the entire sum which was paid by the user during appointment booking, which includes transection charges by payment gateway and booking convenience charges by Arogyamitra.
v) Once appointment is cancelled for a particular service through Arogyamitra platform , user cannot claim for the same appointment slot for the same service unless it is booked again.
vi) If user goes to a particular service provider ( medical practitioner, Scan center or Laboratory) after cancellation of appointment and gets denied for the service, Arogyamitra will not be responsible for that miss happening.
3. Cancellation of appointment by service providers:
i) Any service provider operating through Arogyamitra platform (Doctors, Laboratories, Scan Centers) has right to cancel any appointment for that particular service if it has been booked by user through Arogyamitra Website or mobile application.
ii) User will get notification of appointment cancellation on Arogyamitra portal as well as a text message to users registered mobile no.
iii) If user has paid for particular appointment through online payment gateway provided by Arogyamitra and service provider cancels an appointment , then full refund will be processed towards that cancelation to the user account within the time frame mentioned in the Refund/Cancellation policy .
4. Cancellation of Product orders
5. Cancellation of Ambulance booking (Emergency, Cardiac and PTV)
i) Arogyamitra portal provides unique ambulance services .
ii) It is understood that user has read ambulance policy before start using the ambulance service.
iii) Cancellations are not allowed for any category of ambulance service booked through ambulance portal of Arogyamitra website or mobile application.
iv) Booking convenience fees will be charged for elective ambulance booking for Cardiac and PTV categories of ambulance services.
v) User of this service can not claim of refund or cancellation of this service once booked through Arogyamitra portal.
6. Emergency Ambulance Service Policy:
i) Arogyamitra is unique platform which also provides Map based Emergency ambulance service.
ii) Arogyamitra acts as a third party coordinating existing Emergency ambulance service providers in users locality to the user requesting for the emergency service.
iii) Arogyamitra do not provide guarantee that ambulance will reach at a requested spot within particular time.
iv) It is always advisable that user contact ambulance service provider as we provide contact details of ambulance service provider to the user once the ambulance is booked.
v) If ambulance fails to reach the requested spot or gets delayed due to any reasons Arogyamitra will not be responsible for such miss happenings.
7. Use of website or Mobile App by person below the Legal Age:
i) If person other that user himself or any other person below the 18 years age operates user account registered under Arogyamitra portal, it is understood that user has given authority to hat particular person and Arogyamitra will not be responsible for any activity done on users account through Arogyamitra portal.
ii) Bookings done for ambulance in particular or any other service provided by Arogyamitra by such an occurrence will be held valid and user will be responsible for consequences.
8. Refund of subscribed plan or package in fitness services (Yoga, Gymnasium, Dietician, Personal Trainer)
i) If user wants to cancel any subscribed package under Stay Healthy section of Arogyamitra portal, user have to contact Arogyamitra support team for process of cancellation.
ii) Arogyamitra support team will confirm about the request from particular service provider listed on stay healthy section and then refund will be processed.
iii) The nominal booking charge will be deducted from the entire sum and refund will be settled within 7 to 10 working days .
iv) If any service provider under the stay healthy section denies the service package subscribed by user through Arogyamitra portal, complete refund will be processed after confirmation of such happening with service provider. And refund will be settled within 7 to 10 working days from date of contacting Arogyamitra support team.
Intellectual Property Rights
The Website, the App and their entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Arogyamitra Techmed Private Limited, its licensors or other providers of such material and are protected by Indian and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website or App, except as follows:
i) You may print or download a reasonable number of pages of the Website or App for your own personal, non-commercial use and not for further reproduction, publication or distribution.
You must not:
i) Modify copies of any materials from the Website or App.
ii) Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
iii) Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Website or App
iv) You must not access or use for any commercial purposes any part of the Website or App or any services or materials available through the Website or App
i) In any way that violates any applicable Indian or international law or regulation.
ii) For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
iv) To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation.
v) To impersonate or attempt to impersonate the Company, a Company employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing).
vi) To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website or App, or which, as determined by us, may harm the Company or users of the Website or App or expose them to liability.
Additionally, you agree not to:
i) Use the Website or App in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website or App, including their ability to engage in real time activities through the Website or App.
ii) Use any robot, spider or other automatic device, process or means to access the Website or App for any purpose, including monitoring or copying any material on the Website or App.
iii) Use any manual process to monitor or copy any of the material on the Website or App or for any other unauthorized purpose without our prior written consent.
iv) Use any device, software or routine that interferes with proper working of Website or App.
v) Introduce any viruses, worms, logic bombs or other material, which is malicious or technologically harmful.
vi) Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website or App, the server on which the Website or App is stored, or any server, computer or database connected to the Website or App.
vii) Attack Website or App via a denial-of-service attack or distributed denial-of-service attack or otherwise attempt to interfere with the proper working of the Website or App.
Monitoring and Enforcement; Termination
We have the right to:
i) Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
iii) Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
iv) Take appropriate legal action, including without limitation, referral to cyber law enforcement, for any illegal or unauthorized use of the Website or App.
vi) Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website or App. You waive and hold harmless the company and its affiliates, licensees and service providers from any claims resulting from any action taken by the company/any of the foregoing parties during or as a result of its investigations and from any actions taken as a consequence of investigations by either the company/such parties or law enforcement authorities.
vii) However, we cannot and do not undertake to review any material before it is posted on the Website or App, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability to anyone for performance or nonperformance of the activities described in this section.
i) These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable Indian and international laws and regulations. Without limiting the foregoing, User Contributions must not:
ii) Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
iii) Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
iv) Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.
vi) Be likely to deceive any person.
vii) Promote any illegal activity, or advocate, promote or assist any unlawful act.
viii) Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person.
ix) Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
x) Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.
xi) Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.
Reliance on Information Posted
The information presented on or through the Website or App is made available solely for general information purposes. While we try to verify the contents of the information posted on the Website or App, we do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, including information pertaining to any service provider (such as doctors, hospitals, pharmacies, diagnostic services or others) or by anyone who may be informed of any of its contents.
This Website includes content provided by third parties, including materials provided by service providers, other users, bloggers and third-party licensors. All information, statements and/or opinions expressed in these materials, and all responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties, including the content or materials regarding the qualifications of or services provided by any service provider.
Links from the Website or App
If the Website or App contains links to other websites and materials provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility or liability for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites or materials linked to this Website or App, you do so entirely at your own risk and subject to the terms and conditions of use for such websites or materials.
Currently, we provide the services listed on the Website or App only in India. We make no claims that the Website or App or any of its content is accessible or appropriate outside of India. Access to the Website or App may not be legal by certain persons or in certain countries. If you access the Website or App from outside India, you do so on your own initiative and are responsible for compliance with local laws.
Disclaimer of Warranties
You understand that we cannot and do not guarantee or warrant that the Website or App will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or any services or items obtained through the website or app or to your downloading of any material posted on it, or on any website linked to it.
Further, the use of this Website or App does not create any doctor-patient or other similar relationship between the user and the Company. This Website or App is only meant as a platform to bring service providers and end users together and any transactions between such service providers and end users shall remain between them, without involving the Company in any manner whatsoever. The Company also cannot and does not guarantee or warrant the accuracy or sufficiency of the information posted on the Website or App, including but not limited to the information regarding service providers such as doctors, hospitals, diagnostic services, pharmacies etc. The Company also does not guarantee or warrant or be in any manner responsible or liable for the provision of services or products by such service providers or third parties mentioned on or referred through the Website or App. Your use of the website or app, its content and any services or items obtained or reserved through the website or app is at your own risk. The website and app, their content and any services or items obtained or reserved through the website are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. Neither the company nor any person associated with the company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy or availability of the website, app, or any of the services or products sold using or through the website or app by any third party or service provider. Without limiting the foregoing, neither the company nor anyone associated with the company represents or warrants that the website or app, its content or any services or items obtained through the website will be accurate, reliable, error-free or uninterrupted, that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components or that the website or app or any services or items obtained or reserved through the website or app will otherwise meet your needs or expectations.
The company hereby disclaims all warranties of any kind, whether express or implied, statutory or otherwise, including but not limited to any warranties of merchantability, non-infringement and fitness for particular purpose.
The foregoing does not affect any warranties, which cannot be excluded or limited under applicable law.
Limitation on Liability
i) In no event will the company, its affiliates or their licensors, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the website or app, any websites linked to it, any content on the website or such other websites or any services or items obtained or reserved through the website or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable
ii) . The company’s maximum liability for any inaccurate information or otherwise shall be limited to the amount paid by you through this website or app for any services or products required by you. The foregoing does not affect any liability, which cannot be excluded or limited under applicable law.
END-USER ACCOUNT AND DATA PRIVACY
i) For using Arogyamitra website or mobile application user have to provide various personal information and data like, Name, Age, Sex, mobile number email id, address and map location.
ii) It is users responsibility that the data registered on Arogyamitra portal is authentic and not fake.
iii) Arogyamitra has right to terminate users account and to take legal action for providing fake data for registration on Arogyamitra portal
iv) . Arogyamitra shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to Arogyamitra or to any other person acting on behalf of Arogyamitra.
v) The data and personal information collected from user during registration will only be used to improve our services and for the purpose of appointment booking.
vi) The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered the with the Arogyamitra portal.
vii) The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User.
viii) The User shall immediately notify Arogyamitra of any actual or suspected unauthorized use of the User’s account or password. Although Arogyamitra will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Arogyamitra or such other parties as the case may be, due to any unauthorized use of your account.
NO DOCTOR-PATIENT RELATIONSHIP; NOT FOR EMERGENCY USE
i) Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between Arogyamitra and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner.
ii) It is hereby expressly clarified that, the Information that you obtain or receive from Arogyamitra and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Website. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
iii) The Services are not intended to be a substitute for getting in touch with emergency healthcare. If you are an End-User facing a medical emergency (either on your or a another person’s behalf), please contact an ambulance service or hospital directly.
This website is operated by Arogyamitra Techmed private limited, Shop no F/80,First Floor, Havare Fantasia Business Park, Near Inorbit Mall Sector 30 A, Vashi, Navi Mumbai 400705. All notices or other communication relating to the Website or App should be directed to: [firstname.lastname@example.org] or via our toll-free number [1800 3000 5454].